Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

How to Calculate NPS and Rank Customer Loyalty

Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.

Top 10 Golden Rules of Customer Service

10 core rules of customer service to thrill customers taken from real companies.

4 Customer Service Characteristics that Drive ROI

CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.

Best Call Center Knowledge Base Software

This is a list of the best knowledge management software for, specifically, customer service and customer support professions.

A Punk CX Guide to Customer Experience Strategy

Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.