Improve Customer Service Efficiency & Consistency

Create a library of consistent customer service responses that can be used instantly with text shortcuts.

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Rapid Replies

Pull from your library of responses to provide full answers to common questions and issues with just a few keystrokes.

Consistency + Flexibility

Keep the whole team on track with access to a shared library of text snippets and personalize them on the fly.

Works Everywhere

From email to chat to social, use TextExpander anywhere you type.

Reply To Emails and Chat in a Flash

No more switching windows or applications to find answers to common customer questions. With TextExpander, simply type a short abbreviation and watch it instantly expand into your full reply. It works anywhere you type with no complex setup required – email or chat, desktop or mobile.

Personalize Responses With Ease

Once expanded, you can easily edit responses before sending. Or, if an answer will always require personalization, use our form-style fill-in-the-blank snippets to make it even easier to customize.

Get a Knowledge Base At Your Fingertips

Never type out or copy-paste a common response again. Once your answers are loaded into your team’s shared library, you can find and insert answers anywhere you type – all with a quick inline search or abbreviation.

Take Better Notes, Faster

Use predefined snippets with your outlines ready to take consistent, high-quality notes on calls and cases. Don’t let this necessary data entry slow down your days.

Enhance Your Quality Audits

TextExpander’s statistics show you which snippet replies are used most and who’s using them. You’ll be able to tell at a glance which questions you’re answering and how closely your team is following standard processes.