TextExpander Blog

How to Calculate NPS and Rank Customer Loyalty

Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.

The Abbreviation Prefixes TextExpander Experts Use

A common point of debate among TextExpander users is how to name Snippet abbreviations—the text you type to expand the Snippet. When creating abbreviations, you want to make them: For example, if you have a Snippet to respond to an angry customer email, angry would be a poor choice of abbreviation since it would expand…

Top 10 Golden Rules of Customer Service

10 core rules of customer service to thrill customers taken from real companies.