What is customer experience and why is it essential for growing your business?
Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.
Do you have the right customer service skills for your career and business? Here are the customer service skills you need to succeed.
Read about how small business customer service is the secret to competing against big brands in e-commerce as well as retail.
What customer service means and why it’s important.
Customer service burnout is the #1 contributor to turnover and it’s costing your company money. Here’s how to spot and prevent it.
The ABCs of the essential business acronyms and abbreviations you need to know.
This is a list of different predictive text software designed to automate boring, repetitive, or time-consuming tasks.
A common point of debate among TextExpander users is how to name Snippet abbreviations—the text you type to expand the Snippet. When creating abbreviations, you want to make them: For example, if you have a Snippet to respond to an angry customer email, angry would be a poor choice of abbreviation since it would expand…
10 core rules of customer service to thrill customers taken from real companies.