Explore the types of voice of customer tools, best practices for implementing them, and some of the best options on the market to improve your customer experience.
What are the top customer service challenges facing CX leaders in 2023? A recent survey highlights what to expect in 2023 and beyond.
What could cause an economic recession, and why are customer service leaders surprisingly optimistic about it?
Learn how to effectively train new employees on using TextExpander with our ultimate guide. Discover tips and best practices for maximizing response times and improving customer service.
A quick tutorial on how to use ChatGPT to produce professional customer support responses and then save them as TextExpander Snippets you can access anytime.
Will customer support AI replace human agents? Some experts say “yes,” but the answer may not be so simple…
If you’ll be in San Diego in late April, come to ElevateCX and say hi to the TextExpander team! Swing by our booth for free swag and a chance to win a Nintendo Switch. Book your tickets now! ElevateCX is the premiere event for customer experience leaders and will be held from April 27 through…
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Good customer service: how do you get it in 2023? Start by understanding that good customer service is harder than ever.
Sales and customer service teams should go together like peanut butter and jelly. Like surfboards and waves. Like cute puppies and Instagram Stories. Unfortunately, this rarely happens. These departments often work in silos, which not only pits sales teams and support teams against each other but harms the customer experience. It’s a serious problem—one that…