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TextExpander Blog
Revolutionizing Talent Acquisition: Unveiling the Top Apps for Recruiters
What are some of the best recruitment apps for finding and hiring the best talent?
How to Send Random Responses with TextExpander
How to use TextExpander to generate random responses to give your message a personal touch—automatically!
How a Single Source of Truth Can Transform Your Support Team
Find out how a single source of truth can revolutionize your customer support to strengthen your team and thrill customers.
5 Customer Service Attributes of Winning Companies
What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.
How to Show Empathy in Customer Service
Learn the impact of customer empathy statements in building meaningful connections and enhancing digital experiences with 5 examples included to use.
The 7 Customer Experience Behaviors to Thrill Customers
7 customer service behaviors that author John Sills says will put your customer experience on top of your industry.
Failure Demand: The Hidden Cost of Neglecting the Customer Experience
Learn how failure demand impacts organizations, hinders growth, and increases customer churn. Discover the high-level consequences of overlooking customer experience.
Customer Feedback: Yet Another Myth?
Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.
Do “Loyal Customers” Truly Exist?
Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.