TextExpander Blog

How to Send Random Responses with TextExpander

How to use TextExpander to generate random responses to give your message a personal touch—automatically!

5 Customer Service Attributes of Winning Companies

What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.

How to Show Empathy in Customer Service

Learn the impact of customer empathy statements in building meaningful connections and enhancing digital experiences with 5 examples included to use.

Customer Feedback: Yet Another Myth?

Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.

Do “Loyal Customers” Truly Exist?

Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.